FAQs
We provide shipping all over Pakistan through TCS. Deliveries can take 3-5 business days.
Bridal Wear delivery times are determined after reviewing your requirements and the season
of delivery.
M-Basics by Maria B ensures that the product descriptions and photographs provided
on this web site are accurate and life-like. Whilst the reproduction of
colors and styles contained on the photographs shown on this web site
are as accurate as image and photographic processing will allow,
M-Basics by Maria B do not accept responsibility for slight variances in color or
style.
You can cancel your order before the item is shipped.
Any amendments can be suggested within 24 hours from the receipt of the
order. Any amendment to the original order after 24 hours may be subject
to additional charges which will be determined after reviewing the
requested changes.
We do not accept returns for online orders.
If you are not satisfied with your purchase, you may exchange it with
another product. You must bring the article that needs to be exchanged
to the nearest Maria B store within 7 days of purchase along with the
original receipt after informing and approval at help@mbasics.ae
On dispatch, you will be provided a Tracking ID for your order through email and SMS. You
can log on to TCS website for local order respectively, insert you’re tracking ID and track your
order. http://www.tcscouriers.com/pk/tracking/default.aspx
You can perform a speed exchange of your purchase by going to the
nearest store. Please remember to bring the invoice along with you. The
exchange should be made in within 7 days of order delivery.
We do a detailed check of all our products before packaging it. However,
if your purchased item is damaged we will verify it and arrange
exchange within 7 days of purchase.
After you’ve placed an order of your desired product, a code will be
sent to the mobile number you provided previously. After submitting this
code, your order will have been confirmed. This process only helps us
to improve our delivery system.
You should have received an SMS with your code by now. If it isn’t
there, you may hit resend again. If you still didn’t receive the code,
you may have provided with the wrong number. If that is the case, kindly
double check your number on the checkout page, and if you’re sure your
number is correct you will receive a call from us.
Yes, your order has been placed; this process just helps us to provide
better customer service. We highly recommend that you submit the code
for a faster delivery.
Following are the payment options available for your convenience:
Cash On Delivery
Credit Card payment (Visa Debit/Credit, Master Debit/Credit,)